First Month
Your first monthly invoice shows transactions for the following:
- Installation. The installation fee, and any payments you made to us prior to installation.
- Part-period fees. Our billing period starts on the 25th of each month and ends on the 24th of the following month. For new customers, it is likely they will join us part-way through that period. We charge you for the portion of that period from the day after your installation to the end of the current billing period.
- Next period fees. This will be the monthly fee from the 25th of the month to the 24th of the following month.
Regular Month
As an example, if you are on a month to month plan:
- On the 2nd of the month, your booking is made for service installation on the 10th of the month. You will be billed for your service installation within a few days after the 2nd of the month.
- Your service is installed on the 10th of the month so your billing period commences on the 11th of that month (day after install)
- Charges for the part month 11th to the 24th
- Charges for the next period (next month) which is 25th-24th
You can see your account at https://myaccount.gigacomm.net.au
To keep our costs down and our prices as low as possible, we only accept direct-debit to VISA card, Mastercard, or bank account.
Yes. Gigacomm staff and systems never see or store your payment details. Our payments provider meets the highest security standard defined by the “Payment Card Industry Security Standards Council”. Only our payments provider will ever store and access your payment details.
All major Australian banks have a mandatory requirement that online transactions meet this standard.
You can find out more about these standards here:
No, we have month by month internet plans. There is the option of a 12-month or 24-month contract plan which includes free install. We also have a range of products, some of which are on fixed contract terms.
We send your invoice to the email address you have given us. It is important that you keep us informed of any changes to your email address to ensure you always receive your invoice. Invoices are sent a few days after the start of each billing period. Billing periods start on the 25th of each month, and end on the 24th of the following month.
We charge for any install fees once your install date has been confirmed. For your monthly plan fees, we charge your credit card or bank account 14 days from the date of your invoice.
If you are not on a zero-install contract plan, your installation fees must be paid just after your installation date is confirmed.
Your first billing period will end on the first 24th of the month that occurs after your installation day.
Your first monthly plan fees will be direct debited from your nominated account 14 days from the date of your invoice.
You may choose to use your own router when using a Gigacomm service. However, not all routers can achieve close to 1000Mbps, so you need to ensure you have a high-performance router that can achieve these speeds. Your router should support Gigabit Ethernet on both the WAN and LAN RJ45 ports if you would like to take up a gigabit service.
Carrier-grade NAT (CG NAT) is a technology that addresses the shortage of available public IP addresses. It allows multiple devices to share a single public IP address by assigning them private IP addresses. The CG NAT device then translates the private IP addresses to the public IP address when communicating with the internet.
Our network is independent from the NBN and incorporates the latest technology to deliver the typical performance you achieve with fibre, but without the cost, disruptions and time delays you might experience with a fibre service. We have built a network designed for the future, incorporating a variety of next generation fibre and fixed wireless technologies.
Unlike the many resellers of NBN services across Australia, Gigacomm is a fully independent network.
The service we provide to your home or business is run across our private network. It’s the reason Gigacomm delivers speeds 10x faster* than the average Australian connection no matter what floor you’re on.
As an independent network, it also means we don’t have to deal with the multi-point, complex legacy systems, technology and issues that larger, incumbent providers or resellers of these services need to.
Because we own the network, we have complete transparency and control over all elements of the network, including managing any third party access.
In addition, the wireless component of our network uses military-grade encryption to secure the data being transported.
A culture focused on security risk management, combined with the inherent simplicity of our network design means fewer vulnerabilities, less risk and a more secure and reliable network for our customers.
*10x faster on our 1000/50Mbps plan. Source: www.speedtest.net/global-index/australia#fixed
The Gigacomm network has been designed and built using the very latest technology. Our wireless backhaul links are designed with an uptime of 99.995% to ensure they are not affected by heavy rain or bad weather. In addition, the majority of our sites are dual-homed meaning they have two diverse connections into our network.
Gigacomm offers download speeds of 2Gbps, 1Gbps, 500Mbps, and 100Mbps, with upload speeds of either 100Mbps or 200Mbps, depending on the plan. Our next-generation network is completely independent from the NBN. We use a combination of the latest fibre and wireless technologies to deliver our next-generation Gigabit services.
If you believe your service is being impacted by CG-NAT, please contact our Customer Service team who will be able to troubleshoot with you or offer you alternative options.
From May 2026, all new Gigacomm internet services will use CG NAT. Most customers will not experience any change in the way their service works. If you have purchased a static IP address, your service will continue to have a consistent external IP address and will not be affected by the CG NAT rollout.
Gigacomm offers download speeds of 2Gbps, 1Gbps, 500Mbps, and 100Mbps, with upload speeds of either 100Mbps or 200Mbps, depending on the plan.
Gigacomm is not a reseller of the nbn. It builds and operates its own network, using G.fast and FTTP technologies that deliver reliable, ultra-fast internet in apartment buildings. The network is designed for greater reliability and lower latency, distinguishing it from other internet service providers in Australia.
Gigacomm's plans speed are delivered to the apartment's network boundary. Speeds experienced from the apartment’s network boundary depend on various factors, including the router's Wi-Fi version, its performance, proximity to the Wi-Fi source, interference, and specific building materials affecting signal propagation. For maximum speeds, a direct Ethernet connection to the router is recommended, and using Wi-Fi6 or Wi-Fi7 is advised, as Gigacomm routers support Wi-Fi6.
Gigacomm is rolling out its network to new areas - check your address on our website or contact our customer care team to see if you're eligible. If you are not eligible, join our waitlist, and we will advise you if your address becomes eligible.
Gigacomm is here to assist you with any questions or concerns. Our customer care team is available to help, and you can reach us in several ways:
- Phone: Call us at 1300 004 442 during business hours (Monday to Friday, 8:00AM - 8:00PM).
- Live Chat: Use the live chat feature on our website for real-time assistance.
- Email: Contact us via email at info@gigacomm.net.au.
Our team is here to ensure your experience with Gigacomm is smooth and hassle-free.
Gigacomm follows a monthly billing cycle. You will receive an invoice on the 28th of each month, covering the billing period from the 25th of the current month to the 24th of the following month. If the 28th falls on a weekend or Public Holiday, the invoice will be issued on the next business day. If you have chosen the direct debit option, payments are typically processed automatically on the invoice due date from your bank account, credit card or debit card. Alternatively, you can make a manual payment using the BPAY details provided on the invoice. Your invoice includes a breakdown of your charges, including your plan costs, any additional services and applicable taxes.
To sign up for Gigacomm internet services, you can start by visiting our website. Simply check your address, choose your preferred plan, and follow the step-by-step instructions to complete the process. Alternatively, you can sign-up by contacting our customer care team for assistance. Additionally, you can visit Gigacomm kiosks, which will be in buildings or at events, to complete your sign-up.
You may choose to use your own router when using a Gigacomm service. However, not all routers can achieve the best possible speeds, so you need to ensure you have a high-performance router. Speeds experienced are constrained by the type of Wi-Fi available in the router, the performance of the router, proximity to the Wi-Fi end point and other apartment specific features such as certain types of building materials which impact the Wi-Fi signal within the apartment. Direct connection to the router by cable will deliver the maximum speeds.
Customers on a month-to-month plan or who are out of contract can cancel by providing 30 days' notice. If you are on a 12 or 24-month plan and cancel before the end of your contract term, it may result in early termination fees. These fees are outlined in your service agreement and the relevant critical information summary (CIS) for your plan. To cancel your plan , have questions or require assistance with the cancellation process, contact our customer support team: Phone: 1300 004 442 (available Monday to Friday, 8:00AM to 8:00PM) For questions or assistance with the cancellation process, contact our customer support team:
Live Chat: Available on our website Monday to Sunday, 8:00AM to 10:00PM
Email: info@gigacomm.net.au
Please review your service agreement and CIS for detailed terms and conditions related to cancellation.